Special Order Policy
At Supercar Parts, we understand that sometimes you need specific parts that aren’t readily available. Our Special Orders service is designed to help you get exactly what you need. Here’s how it works:
Special orders refer to parts that are specifically requested by you and are not part of our regular inventory. These items are typically ordered directly from the manufacturer or supplier.
- Consultation: Before placing a special order, please contact us to confirm the part's compatibility with your vehicle. This ensures you receive the correct item for your needs.
- Order Confirmation: Once compatibility is confirmed, we will provide you with an estimated price and delivery time. You’ll need to approve the order before we proceed.
Important Notes
- Non-Returnable & Non-Refundable: Special orders are non-returnable and non-refundable unless they arrive faulty or damaged. If you purchase a special order item incorrectly without confirming compatibility, and the order has already been processed, the company is not liable and will not allow returns or refunds.
- Payment: Full payment is required at the time of placing a special order.
Delivery times for special orders may vary based on the supplier and availability. We will keep you informed about the status of your order and any updates regarding delivery times.
If you have any questions about our Special Orders service or need assistance, please reach out to us at vip@supercarparts.uk. We’re here to help you find the perfect parts for your supercar!