Once your order is confirmed, we’re unable to make changes. Please double-check your order before finalizing.

Orders can be canceled within 24 hours of confirmation. After this period, your order may have already been processed. Please note that special orders cannot be cancelled once processed.

Yes, we offer fitting services for items purchased online. Please contact us to schedule an appointment with our workshop, Xatrix, located in Bradford.

Order processing typically takes 1-3 business days, depending on the item and availability.

We accept various payment methods, including credit/debit cards, PayPal.

A special order item is a product that is customized or not typically stocked, and these items are non-returnable and non-refundable once placed.

If your order is missing, please contact our customer service team immediately with your order details for assistance.

We ship worldwide. Please check our website for specific country availability.

Shipping costs vary by destination and item size. For an accurate shipping quote, please contact us.

All delivery options are available at checkout. We partner with trusted couriers like DHL and others to ensure your orders are shipped safely and efficiently. If you need any assistance, feel free to contact us!

All orders are shipped from our warehouse located in Staines Business Park.

Yes, customs and duties charges may apply depending on your country’s regulations and are the responsibility of the customer.

We accept returns for standard items within 14 days, provided they are unused and in original packaging. Special order items are non-returnable.

To request a refund, please contact us with your order details. Refunds will be processed within 3 to 5 business days after approval.

Please package your return securely in the original packaging, include a note of your order number and name and purchase the necessary insurance to cover the value of the goods, as we will not be able to accept a return if the item is damaged during the return delivery.

Special order items and any products that have been used or damaged are non-returnable.